Privacy Policy
ISSUED BY: Trafford Consulting Pty Ltd ABN 33 663 407 874 trading as I am Gordon Jenkins and all associated entities.
ADDRESS: PO Box 4077, 275 Auburn Road, Hawthorn, Victoria 3122, Australia
INTRODUCTION
PERSONAL INFORMATION
The Privacy Act sets out the information that it protects.
Personal information generally means information or an opinion about a person, where the person is identified or is reasonably identifiable.
Sensitive information means a person’s health information, genetic information, certain biometric information and biometric templates. It also means certain personal information, being an opinion about a person’s:
- racial or ethnic origin;
- political opinions;
- membership of a political association;
- religious beliefs or affiliations;
- philosophical beliefs
- membership of a professional or trade association;
- membership of a trade union;
- sexual orientation or practices; or
- criminal record
PERSONAL INFORMATION COLLECTED AND HELD
- Registration Information: When you register for any of our products, services or newsletters you will provide us information about yourself.
- Credit Card Information: If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services.
- Email: If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
- Website Use Information: Similar to other commercial Websites, we utilise a standard technology called “cookies” and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
HOW DO WE USE THE INFORMATION YOU PROVIDE US?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
CONSEQUENCES OF NOT PROVIDING YOUR PERSONAL INFORMATION
You are not obliged to give us your personal information. However, if you decide not to give us information needed in order to provide you with services, we may not be able to provide those services to you.
We may also use artificial intelligence (AI) powered tools as part of the services it provides to you. Where this is the case, we ensure that we meet our guiding principles of AI in respect to data security especially where your data may be present. Generally, the AI tools utilised by us do not hold or store client data permanently, but instead client data may be accessed temporarily and held in secure approved data centre whilst being processed.
HOW YOUR PERSONAL INFORMATION IS USED
- the secondary purpose is related to the primary purpose (where the information is sensitive information, it must be directly related to the primary purpose); and
- you would reasonably expect us to use or disclose the information for the secondary purpose.
The types of secondary purposes for which we would ordinarily use or disclose your personal information include contacting you regarding other services that we believe may be of interest to you.
We may also use or disclose information where such use or disclosure is permitted by the Australian Privacy Principles. For example, where reasonably necessary to deal with unlawful activity or serious threats to life, health or safety.
Some primary and secondary purposes will require disclosure of your personal information to third parties. Some examples of when this would be required include for the purpose of providing you with services. We will require that any third parties to whom we disclose personal information will only use that information for the purposes for which we disclosed it to them and on the basis that they will comply with their privacy obligations.
DATA QUALITY AND PROTECTION
- to make sure all personal information we collect is accurate, complete and up-to-date at all times;
- to make sure all personal information we use or disclose is (having regard to the purpose of the use or disclosure) accurate, complete up-to-date and relevant at all times
ACCESS AND CORRECTION
If you think the personal information we hold about you is not accurate, complete or up-to-date, you should let us know. Also, please let us know any relevant changes to your personal circumstances as soon as possible.
We will take reasonable steps to correct information where you provide sufficient evidence or we are otherwise satisfied, having regard for the purpose for which the information is held, that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will also notify the correction to other parties to whom we have previously disclosed the information and if such a party refuses to make a correction, we will notify you of that refusal and how you can make a complaint.
If you require access to personal information we hold about you, please send us an email to gordon@iamgordonjenkins.com. We will generally allow access, unless certain exceptions apply under the Australian Privacy Principles – for example, if we reasonably consider providing access would pose a serious threat to the life, health or safety of any person, or providing access would be likely to prejudice action being taken by an enforcement body, or providing access would be unlawful.
Your request should specify the information to which you require access or which you wish to be corrected. We will keep a record of your request for and the manner in which it was dealt with.
We will not charge you for requesting access to, or correction of, your personal information. We may, however, charge you the costs associated with meeting your request for access, for example photocopying and postage costs.
We are required to respond to your request for access or correction within a reasonable period, of receipt of your request.
We will provide you with access in the manner you request, if it is reasonable and practicable to do so. If we cannot meet your request for access or correction, we will notify you by email and where reasonable we will give you our reason and take steps to provide you with access. We will also tell you about how you can complain about our decision.
ANONYMITY
DATA BREACH
Should a data breach occur, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) of the data breaches that are likely to result in serious harm within 30 days of the breach event.
The factors which might contribute to a reasonable person thinking “serious harm” might have occurred include:
- The sensitivity of the information;
- Whether the information was encrypted;
- Whether the information was in a secure file;
- How likely it is that the security could be breached; or
- The identity of the person who obtained the information, whether they intend to cause harm to the affected person and the nature of the harm.
COMPLAINTS AND FURTHER INFORMATION
- Trafford Consulting Pty Ltd
- PO Box 4077
- 275 Auburn Road
- Hawthorn
- Victoria 3122